Report a Problem

Total product quality, reliability and ease of use are our top priorities. Because of this, you probably won't need much technical support. In the event that you do, the fastest path to our support engineers is by e-mail at the following address:

When sending support e-mail, it is important to supply us the "Version ID String" of the product you are using. Be sure to copy the entire string, which includes valuable information on the tools for which your version was produced. The following table shows how to find the Version ID String:

EL Product Global String Variable Defined In
ThreadX _tx_version_id tx_port.h
NetX _nx_version_id nx_port.h
FileX _fx_version_id fx_port.h
USBX _ux_version_id ux_port.h


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Your Questions Answered

Most of your technical support questions will be answered immediately. Those that require a little more time will be answered as fast as possible. Our support engineers also make it a practice to follow-up on all product support issues. This is how we help guarantee your continued satisfaction.

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